Archive for April, 2009

How is your Brand doing Online?

Wednesday, April 22nd, 2009

The other day we came across a video on YouTube about how Sears - apparently - sucks. The video is some guy ranting in his kitchen about Sears’ customer service. It’s done in a very simple way (it looks like he put his camera on the counter top) and nothing much is going on in it. Just 1 guy raving about his dishwasher….

The reason I’ve placed it here is the amount of views and comments this video has gotten. At the time of writing this video was viewed 32,847 times and got 263 comments. Even worse (for Sears that is); when you search on YouTube for Sears it’s in the 8th place (in 5th if you search for Sears dishwasher). And if you search for a Sears dishwasher in Google there are 3 results on the first page with complaints about Sears.

I don’t know Sears intimately but my impression of the company right now is not a very good one…

HSMAI Curacao Wins 3 Awards at Leadership Conference

Wednesday, April 15th, 2009

This week Washington is the scene of HSMAI’s Leadership Conference. At this conference chapter leaders from around the world come together to meet each other, discuss common issues and invite renowned industry leaders to share visions and best practices on key hospitality issues.

At last night’s “Best of the Best Awards” Gala HSMAI Curacao’s Director Steven Damiana and President- Elect Rosann Jansen were awarded with the best Small Chapter in the categories of Websites, Communications & Customer Interaction Program.

Steven Damiana, Robert Gilbert (CEO HSMAI) and Rosann Jansen

We are very proud of the HSMAI Curacao Chapter for this superb achievement and we’re doubly proud because DGF built the website and our own Bo Loefstok-Schillemans is VP of Communications at HSMAI Curacao.